Electoral Commission of South Australia (ECSA) values all feedback to ensure continuous improvement to our processes and practices.

You are welcome to provide feedback or make a complaint about the service you have received from ECSA or our products.

How ECSA handles feedback and complaints is outlined in our Feedback, Compliments and Complaints Policy - 2021.

Feedback

Feedback on ECSA services and operations can be provided using our online form.

Or you can provide feedback by:

Writing:   GPO Box 646 Adelaide SA 5001

Telephone:   1300 655 232 (within SA) or +61 8 7424 7400

Email:   This email address is being protected from spambots. You need JavaScript enabled to view it.

Face to face:   Level 6, 60 Light Square Adelaide SA 5001

Complaints

ECSA deals with two types of complaints, being:

Service Complaints

Complaints about services provided by ECSA, or the operations of ECSA

Electoral Complaints

Complaints alleging breach/es of provisions of either the Electoral Act 1985 or the Local Government (Elections) Act 1999, by ECSA or any other person (including political parties).

You can lodge a complaint about our services by using our online form

Link/button to form https://forms.sa.gov.au/#/form/61480f63ad9c595e90ad16ae

Or by:

Writing:   GPO Box 646 Adelaide SA 5001

Email:   This email address is being protected from spambots. You need JavaScript enabled to view it.

The complaint must establish the facts which are the basis of the allegation and be supported by evidence of the alleged electoral offence.

If sufficient evidence is not submitted, we will seek further information to enable proper assessment of the complaint.  The matter will remain on hold until we have the information.

What can you expect from us

  • Where contact details are provided we will acknowledge all feedback and complaints within 2 business days.
  • We aim to resolve most complaints within 5 business days
  • In complex matters which cannot be resolved within 5 business days, ECSA will advise on the time frame expected and keep the complainant up to date throughout the process.
  • ECSA may request information from complainants, respondents and other parties in order for the Electoral Commissioner to make their determination.  If deadlines for these requests are not met, the Electoral Commissioner may make a determination without the information or
  • We will treat all matters in a fair, unbiased and objective manner. You will not be adversely affected if you make a complaint.
  • Any personal information provided in the course of managing feedback and complaints will be managed in accordance with relevant legal and policy requirements. 
We will be clear about how a complaint has been resolved. Where a complaint remains unresolved or cannot be resolved satisfactorily, we will provide information about how our handling of a complaint can be reviewed or appealed.

Confidential treatment of complaints

ECSA treats complaints and feedback confidentially, however in some circumstances may be required to disclose information to resolve the complaint or feedback.

Where the parties involved in a complaint have publicised the matter, the Electoral Commissioner may confirm the existence of a complaint with the media, but will not discuss the details.

ECSA may make public comment regarding feedback and complaints, in order to ensure electors are aware of a situation and or have accurate information.

Still not satisfied?

Service Complaints

If the matter is still not resolved to your satisfaction then you can contact Ombudsman SA.

The Ombudsman is available to assist people who have complaints against the administrative actions of Government of South Australia departments or agencies, and can be contacted via the Ombudsman SA website or by phoning 08 8226 8699 or 1800 182 150 (country SA toll free).

Please be aware that if you have not attempted to resolve the issue with us, then the Ombudsman may request that you do so before it formally records and/or investigates your complaint.

Electoral Complaints

There are no review or appeal avenues provided for by legislation.

Note: Matters concerning the conduct and practice of public officers and public authorities in South Australian public administration, specifically corruption, misconduct and maladministration, can be reported via the Office for Public Integrity for Public Integrity