EasyVote Card
The mailout of EasyVote cards has commenced and you will receive yours in the mail soon (unless you have already downloaded your unique QR code on the mySA GOV app - details below).
The card features a unique QR code which can be scanned at the voting centre. This will instantly mark your name off the electoral roll, making your voting experience streamlined and faster. The card also includes a list of your nearest polling booths.
Alternatively you can download the 'My State Election Details' via the mySA GOV app. This provides you with a unique QR code that is scanned at the voting centre, making your voting experience streamlined and faster. See instructions below on how to set up your unique QR code.
Have you applied for a postal vote and still received an EasyVote card in the mail?
If you have received an EasyVote card in the mail after applying for a postal vote, don't worry, you can disregard the card. Your postal voting pack is on its way!
mySA GOV app
You can set up the 'My State Election Details' credential that contains your unique QR code on your smartphone through the mySA GOV app (the same app you use for COVID-SAFE check ins).
If you register via the app we will not send you an EasyVote Card in the mail, helping us reduce costs and environmental impact.
If you don't have the mySA GOV app you can download it from the App Store or Google Play.
You must be logged into the app to set up your QR code (instructions below).
How to set up your unique QR code
- Open the mySA GOV app on your mobile device (make sure you are logged into the app)
- Click on the 'My State Election' banner at the top of the home screen (you won't see the banner unless you are logged in)
- Accept the terms and conditions
If your SA driver's licence is stored on your electoral enrolment record, your details will automatically match with your elector ID and the 'My State Election Details' will appear in your list of credentials.
Troubleshooting
The app didn't match my details with my elector ID
If you don't have your licence linked to your enrolment, you will need to enter your details manually.
- Enter your given names exactly as they appear on your electoral enrolment
- Enter your family name
- Enter your date of birth (dd/mm/yyyy)
- Enter your street name only (i.e. do not add street, road, avenue, drive, highway, or their abbreviation - don't add your street number)
- Enter your suburb
- Enter your post code
- Click next
If your details are matched, the 'My State Election Details' will appear on your list of credentials.
After manually entering my information, my details still weren't matched
- Ensure you have entered your name exactly as it appears on the electoral roll (i.e. if your second given name is on your enrolment then you will need to include it)
- Make sure you haven't added any extra spaces in the text (some devices automatically add a space at the end of entered text - remove extra spaces if required)
- Ensure you have added your street name only (i.e. do not add avenue, drive, highway, road, street or their abbreviation - don't add your street number)
If your details are still not matching, please contact the ECSA call centre on 1300 655 232.
The 'My State Election' banner doesn't appear on the app
Make sure you are logged into the app.
If you don't see the 'My State Election' banner at the top of the home screen, check you have the most up-to-date version of the mySA GOV app. The banner will only display for version 1.7.9 or later. To check the version number:
- open the mySA GOV app
- select the 3 dots at the top right of the screen
- select settings
- select 'About' near the bottom of the screen
The version number appears at the bottom of the list. You need version 1.7.9 or later to access the credential. If you need to update the app, download the most recent version from the App Store or Google Play.
If you have any issues with loading the 'My State Election Details' credential, please contact the ECSA call centre on 1300 655 232.
Deleting the 'My State Election' credential from the app
On the 'My State Election' credential screen, complete the following:
- select the 3 dots at the top of the screen (a delete option will appear#)
- select the delete option (the credential will be removed)
#Note: Apple devices may ask for the credential to be removed (rather than a delete option).
Don't worry if you forget to bring the card or your phone to the polling booth. You can still vote. We will mark your name off the electoral roll manually.