Customer Service Charter

Our aim

To deliver innovative electoral services to an engaged and informed South Australian community.

Our customers are

  • electors
  • the wider community
  • State government agencies, local councils, non government groups requiring electoral services
  • candidates, government elected representatives and political parties
  • other electoral administrations and the Electoral Council of Australia
  • analysts and the media.

Our customers are offered

  • quality electoral services
  • commitment to working with our customers and delivering targeted products and services
  • electoral education and information in a variety of mediums and languages – eg hard copy, website, communication with a range of stakeholder groups through participation at community forums and events
  • information on voting systems and the advantages and disadvantages of the various vote counting methods
  • assistance in developing election rules and procedures
  • election management programs for State, local government and non government organisations
  • reports on electoral events
  • programs for targeted stakeholder groups.

Our service objectives are

  • contributing to the maintenance of public awareness about the democratic processes, informing the public of their electoral rights and obligations, providing information to the public about enrolment and participation
  • maintaining an accurate and accessible roll of SA electors
  • responding to electors with diverse needs
  • delivering timely, accurate, verifiable and cost effective election services
  • examining emerging technologies, evaluating electoral trends and practices, encouraging debate and implementing improvements
  • providing a secretariat service to the Electoral Districts Boundaries Commission and verifying Local Government Elector Representation Reviews
  • monitoring and reporting disclosures of campaign donations and expenditure for political parties, candidates, agents and third parties and administering the public funding of election campaigns and special assistance funding.

Our customers can expect services from our experienced staff that are

  • impartial, transparent, independent and ethical
  • professional, responsive, reliable and efficient
  • highly reputable and successfully managed
  • cost effective
  • based on ensuring elector confidentiality and maintaining vote secrecy, security and authenticity.

Continuous improvement

To ensure customers have confidence in and are satisfied with our services, the Electoral Commission SA seeks their input and uses their feedback to continuously improve processes and practices and address customer needs.

Our customers can help us by

  • keeping their electoral enrolment up to date
  • voting
  • telling us how we can improve our services or products.


  • Download document Feedback and complaints policy
  • Download document Overseas Travel 1 July 2016 to 30 June 2017
  • Download document Strategic Plan 2017-20
More Documents